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Customer FAQ

Frequently asked questions about Matter42.

Answers for customers and platform users getting started with projects, uploads, analysis Blocks, literature workflows, and support.

Read documentationContact us

Quick answers

Need more detail?

The FAQ covers common customer questions. For step-by-step product guidance, use the docs or contact support from the signed-in app.

Getting started

The basics for new customers and research teams evaluating Matter42.

What is Matter42 for?+
Matter42 helps materials teams organize projects, upload characterization data, run calibrated analysis workflows, compare literature, and use AI agents to move from raw measurements to interpretable results.
Who uses the platform?+
The platform is built for materials scientists, process engineers, device teams, and research groups working with thin films, 2D semiconductors, Raman, PL, XRD, microscopy-adjacent workflows, and defect analysis.
Do I need to write code to use Matter42?+
No. Core workflows run through the web app: upload files, inspect parsed data, run analysis Blocks, and review outputs. Python and custom Blocks are available when your team wants deeper automation or reusable internal workflows.
Where should I start after signing in?+
Create or open a project, upload your first characterization file, then review the generated maps, spectra, and parser summary before running heavier analysis Blocks.

Data and analysis

How uploads, parsers, and built-in scientific workflows behave.

What file types can I upload?+
Matter42 supports Raman and PL maps, single spectra, CSV/TSV tables, LabSpec text exports, TIFF hyperspectral stacks, XRD patterns, PDFs, markdown, plaintext, and images. When a format is custom, parser Blocks can be adapted for repeat use.
What happens after I upload a file?+
The platform detects the file type, parses it into a dataset, stores the result in your selected project, and prepares visual views such as spatial maps, spectra, tables, parser notes, or document records depending on the input.
Which analyses are available today?+
Built-in workflows include defect clustering, Raman-based defect density estimation, defect type classification, PL defect activity scoring, region segmentation, XRD peak inspection, literature search, and Kinetic Monte Carlo CVD growth simulation.
Can I analyze paired Raman and PL data from the same sample?+
Yes. Upload both files into the same project and run paired workflows such as defect clustering with PL as the primary dataset and Raman as auxiliary context.
Can I focus analysis on clean material only?+
Yes. Region segmentation can label interior, transition, and damaged areas so follow-up analysis can avoid boundary artifacts, PFIB halos, masks, or damaged regions when appropriate.

Reliability and interpretation

How to think about model outputs, calibration, and review steps.

Are the scientific results automatic or should I review them?+
Matter42 automates the tedious parts, but scientific judgment still matters. Review parser summaries, maps, masks, spectra, and any warnings before treating results as final.
How are defect density and classification results generated?+
The calibrated Atlas workflows compare measured spectral features with reference data and simulation-backed signatures. The app exposes the workflow output so your team can inspect the assumptions and supporting views.
What if the parser or analysis looks wrong?+
Keep the dataset, note the issue, and contact support from the app Resources menu. Parser fixes and custom parser Blocks are often the right answer for unusual instrument exports.

Projects, security, and support

Operational questions for teams using Matter42 in day-to-day work.

How should I organize work?+
Use projects for a research program, customer engagement, wafer run, or experiment series. Within a project, you can keep related files, characterizations, chats, and analysis outputs together.
Is my uploaded data public?+
No. Uploaded datasets are associated with your Matter42 account and selected project. If your organization has specific security, retention, or compliance requirements, contact the Matter42 team before uploading sensitive data.
Where can I find documentation?+
Start with the Matter42 documentation, which covers core concepts, app workflows, and the Python SDK.
How do I get help from the Matter42 team?+
Signed-in users can use Contact support from the app Resources menu. New customers can also reach out through the website contact form.
Matter42

Agentic AI workflows for thin film and 2D semiconductor characterization.

PlatformTeamCareersDocsBlog
LinkedInPrivacy PolicyTerms and Conditions

Copyright © 2026 Matter42. All rights reserved.

Matter42
PlatformTeamCareersDocsBlog
Sign inStart analyzing
PlatformTeamCareersDocsBlog
Sign inStart

Customer FAQ

Frequently asked questions about Matter42.

Answers for customers and platform users getting started with projects, uploads, analysis Blocks, literature workflows, and support.

Read documentationContact us

Quick answers

Need more detail?

The FAQ covers common customer questions. For step-by-step product guidance, use the docs or contact support from the signed-in app.

Getting started

The basics for new customers and research teams evaluating Matter42.

What is Matter42 for?+
Matter42 helps materials teams organize projects, upload characterization data, run calibrated analysis workflows, compare literature, and use AI agents to move from raw measurements to interpretable results.
Who uses the platform?+
The platform is built for materials scientists, process engineers, device teams, and research groups working with thin films, 2D semiconductors, Raman, PL, XRD, microscopy-adjacent workflows, and defect analysis.
Do I need to write code to use Matter42?+
No. Core workflows run through the web app: upload files, inspect parsed data, run analysis Blocks, and review outputs. Python and custom Blocks are available when your team wants deeper automation or reusable internal workflows.
Where should I start after signing in?+
Create or open a project, upload your first characterization file, then review the generated maps, spectra, and parser summary before running heavier analysis Blocks.

Data and analysis

How uploads, parsers, and built-in scientific workflows behave.

What file types can I upload?+
Matter42 supports Raman and PL maps, single spectra, CSV/TSV tables, LabSpec text exports, TIFF hyperspectral stacks, XRD patterns, PDFs, markdown, plaintext, and images. When a format is custom, parser Blocks can be adapted for repeat use.
What happens after I upload a file?+
The platform detects the file type, parses it into a dataset, stores the result in your selected project, and prepares visual views such as spatial maps, spectra, tables, parser notes, or document records depending on the input.
Which analyses are available today?+
Built-in workflows include defect clustering, Raman-based defect density estimation, defect type classification, PL defect activity scoring, region segmentation, XRD peak inspection, literature search, and Kinetic Monte Carlo CVD growth simulation.
Can I analyze paired Raman and PL data from the same sample?+
Yes. Upload both files into the same project and run paired workflows such as defect clustering with PL as the primary dataset and Raman as auxiliary context.
Can I focus analysis on clean material only?+
Yes. Region segmentation can label interior, transition, and damaged areas so follow-up analysis can avoid boundary artifacts, PFIB halos, masks, or damaged regions when appropriate.

Reliability and interpretation

How to think about model outputs, calibration, and review steps.

Are the scientific results automatic or should I review them?+
Matter42 automates the tedious parts, but scientific judgment still matters. Review parser summaries, maps, masks, spectra, and any warnings before treating results as final.
How are defect density and classification results generated?+
The calibrated Atlas workflows compare measured spectral features with reference data and simulation-backed signatures. The app exposes the workflow output so your team can inspect the assumptions and supporting views.
What if the parser or analysis looks wrong?+
Keep the dataset, note the issue, and contact support from the app Resources menu. Parser fixes and custom parser Blocks are often the right answer for unusual instrument exports.

Projects, security, and support

Operational questions for teams using Matter42 in day-to-day work.

How should I organize work?+
Use projects for a research program, customer engagement, wafer run, or experiment series. Within a project, you can keep related files, characterizations, chats, and analysis outputs together.
Is my uploaded data public?+
No. Uploaded datasets are associated with your Matter42 account and selected project. If your organization has specific security, retention, or compliance requirements, contact the Matter42 team before uploading sensitive data.
Where can I find documentation?+
Start with the Matter42 documentation, which covers core concepts, app workflows, and the Python SDK.
How do I get help from the Matter42 team?+
Signed-in users can use Contact support from the app Resources menu. New customers can also reach out through the website contact form.
Matter42

Agentic AI workflows for thin film and 2D semiconductor characterization.

PlatformTeamCareersDocsBlog
LinkedInPrivacy PolicyTerms and Conditions

Copyright © 2026 Matter42. All rights reserved.

Matter42
PlatformTeamCareersDocsBlog
Sign inStart analyzing
PlatformTeamCareersDocsBlog
Sign inStart

Customer FAQ

Frequently asked questions about Matter42.

Answers for customers and platform users getting started with projects, uploads, analysis Blocks, literature workflows, and support.

Read documentationContact us

Quick answers

Need more detail?

The FAQ covers common customer questions. For step-by-step product guidance, use the docs or contact support from the signed-in app.

Getting started

The basics for new customers and research teams evaluating Matter42.

What is Matter42 for?+
Matter42 helps materials teams organize projects, upload characterization data, run calibrated analysis workflows, compare literature, and use AI agents to move from raw measurements to interpretable results.
Who uses the platform?+
The platform is built for materials scientists, process engineers, device teams, and research groups working with thin films, 2D semiconductors, Raman, PL, XRD, microscopy-adjacent workflows, and defect analysis.
Do I need to write code to use Matter42?+
No. Core workflows run through the web app: upload files, inspect parsed data, run analysis Blocks, and review outputs. Python and custom Blocks are available when your team wants deeper automation or reusable internal workflows.
Where should I start after signing in?+
Create or open a project, upload your first characterization file, then review the generated maps, spectra, and parser summary before running heavier analysis Blocks.

Data and analysis

How uploads, parsers, and built-in scientific workflows behave.

What file types can I upload?+
Matter42 supports Raman and PL maps, single spectra, CSV/TSV tables, LabSpec text exports, TIFF hyperspectral stacks, XRD patterns, PDFs, markdown, plaintext, and images. When a format is custom, parser Blocks can be adapted for repeat use.
What happens after I upload a file?+
The platform detects the file type, parses it into a dataset, stores the result in your selected project, and prepares visual views such as spatial maps, spectra, tables, parser notes, or document records depending on the input.
Which analyses are available today?+
Built-in workflows include defect clustering, Raman-based defect density estimation, defect type classification, PL defect activity scoring, region segmentation, XRD peak inspection, literature search, and Kinetic Monte Carlo CVD growth simulation.
Can I analyze paired Raman and PL data from the same sample?+
Yes. Upload both files into the same project and run paired workflows such as defect clustering with PL as the primary dataset and Raman as auxiliary context.
Can I focus analysis on clean material only?+
Yes. Region segmentation can label interior, transition, and damaged areas so follow-up analysis can avoid boundary artifacts, PFIB halos, masks, or damaged regions when appropriate.

Reliability and interpretation

How to think about model outputs, calibration, and review steps.

Are the scientific results automatic or should I review them?+
Matter42 automates the tedious parts, but scientific judgment still matters. Review parser summaries, maps, masks, spectra, and any warnings before treating results as final.
How are defect density and classification results generated?+
The calibrated Atlas workflows compare measured spectral features with reference data and simulation-backed signatures. The app exposes the workflow output so your team can inspect the assumptions and supporting views.
What if the parser or analysis looks wrong?+
Keep the dataset, note the issue, and contact support from the app Resources menu. Parser fixes and custom parser Blocks are often the right answer for unusual instrument exports.

Projects, security, and support

Operational questions for teams using Matter42 in day-to-day work.

How should I organize work?+
Use projects for a research program, customer engagement, wafer run, or experiment series. Within a project, you can keep related files, characterizations, chats, and analysis outputs together.
Is my uploaded data public?+
No. Uploaded datasets are associated with your Matter42 account and selected project. If your organization has specific security, retention, or compliance requirements, contact the Matter42 team before uploading sensitive data.
Where can I find documentation?+
Start with the Matter42 documentation, which covers core concepts, app workflows, and the Python SDK.
How do I get help from the Matter42 team?+
Signed-in users can use Contact support from the app Resources menu. New customers can also reach out through the website contact form.
Matter42

Agentic AI workflows for thin film and 2D semiconductor characterization.

PlatformTeamCareersDocsBlog
LinkedInPrivacy PolicyTerms and Conditions

Copyright © 2026 Matter42. All rights reserved.

Matter42
PlatformTeamCareersDocsBlog
Sign inStart analyzing
PlatformTeamCareersDocsBlog
Sign inStart

Customer FAQ

Frequently asked questions about Matter42.

Answers for customers and platform users getting started with projects, uploads, analysis Blocks, literature workflows, and support.

Read documentationContact us

Quick answers

Need more detail?

The FAQ covers common customer questions. For step-by-step product guidance, use the docs or contact support from the signed-in app.

Getting started

The basics for new customers and research teams evaluating Matter42.

What is Matter42 for?+
Matter42 helps materials teams organize projects, upload characterization data, run calibrated analysis workflows, compare literature, and use AI agents to move from raw measurements to interpretable results.
Who uses the platform?+
The platform is built for materials scientists, process engineers, device teams, and research groups working with thin films, 2D semiconductors, Raman, PL, XRD, microscopy-adjacent workflows, and defect analysis.
Do I need to write code to use Matter42?+
No. Core workflows run through the web app: upload files, inspect parsed data, run analysis Blocks, and review outputs. Python and custom Blocks are available when your team wants deeper automation or reusable internal workflows.
Where should I start after signing in?+
Create or open a project, upload your first characterization file, then review the generated maps, spectra, and parser summary before running heavier analysis Blocks.

Data and analysis

How uploads, parsers, and built-in scientific workflows behave.

What file types can I upload?+
Matter42 supports Raman and PL maps, single spectra, CSV/TSV tables, LabSpec text exports, TIFF hyperspectral stacks, XRD patterns, PDFs, markdown, plaintext, and images. When a format is custom, parser Blocks can be adapted for repeat use.
What happens after I upload a file?+
The platform detects the file type, parses it into a dataset, stores the result in your selected project, and prepares visual views such as spatial maps, spectra, tables, parser notes, or document records depending on the input.
Which analyses are available today?+
Built-in workflows include defect clustering, Raman-based defect density estimation, defect type classification, PL defect activity scoring, region segmentation, XRD peak inspection, literature search, and Kinetic Monte Carlo CVD growth simulation.
Can I analyze paired Raman and PL data from the same sample?+
Yes. Upload both files into the same project and run paired workflows such as defect clustering with PL as the primary dataset and Raman as auxiliary context.
Can I focus analysis on clean material only?+
Yes. Region segmentation can label interior, transition, and damaged areas so follow-up analysis can avoid boundary artifacts, PFIB halos, masks, or damaged regions when appropriate.

Reliability and interpretation

How to think about model outputs, calibration, and review steps.

Are the scientific results automatic or should I review them?+
Matter42 automates the tedious parts, but scientific judgment still matters. Review parser summaries, maps, masks, spectra, and any warnings before treating results as final.
How are defect density and classification results generated?+
The calibrated Atlas workflows compare measured spectral features with reference data and simulation-backed signatures. The app exposes the workflow output so your team can inspect the assumptions and supporting views.
What if the parser or analysis looks wrong?+
Keep the dataset, note the issue, and contact support from the app Resources menu. Parser fixes and custom parser Blocks are often the right answer for unusual instrument exports.

Projects, security, and support

Operational questions for teams using Matter42 in day-to-day work.

How should I organize work?+
Use projects for a research program, customer engagement, wafer run, or experiment series. Within a project, you can keep related files, characterizations, chats, and analysis outputs together.
Is my uploaded data public?+
No. Uploaded datasets are associated with your Matter42 account and selected project. If your organization has specific security, retention, or compliance requirements, contact the Matter42 team before uploading sensitive data.
Where can I find documentation?+
Start with the Matter42 documentation, which covers core concepts, app workflows, and the Python SDK.
How do I get help from the Matter42 team?+
Signed-in users can use Contact support from the app Resources menu. New customers can also reach out through the website contact form.
Matter42

Agentic AI workflows for thin film and 2D semiconductor characterization.

PlatformTeamCareersDocsBlog
LinkedInPrivacy PolicyTerms and Conditions

Copyright © 2026 Matter42. All rights reserved.