Customer FAQ
Frequently asked questions about Matter42.
Answers for customers and platform users getting started with projects, uploads, analysis Blocks, literature workflows, and support.
Getting started
The basics for new customers and research teams evaluating Matter42.
What is Matter42 for?
Who uses the platform?
Do I need to write code to use Matter42?
Where should I start after signing in?
Data and analysis
How uploads, parsers, and built-in scientific workflows behave.
What file types can I upload?
What happens after I upload a file?
Which analyses are available today?
Can I analyze paired Raman and PL data from the same sample?
Can I focus analysis on clean material only?
Reliability and interpretation
How to think about model outputs, calibration, and review steps.
Are the scientific results automatic or should I review them?
How are defect density and classification results generated?
What if the parser or analysis looks wrong?
Projects, security, and support
Operational questions for teams using Matter42 in day-to-day work.

